Early access · self-managing hosts with 2 to 10 units

Your AI operations employeefor short-term rentals.

Caretta handles the guest issues, exceptions, and operational tasks that still land on your phone — 24/7. It sits alongside the PMS, channel manager, and pricing tool you already use, so you can step out of the on-call rotation without ripping out anything that already works.

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We're onboarding a small first cohort of hosts — drop your email and we'll be in touch.

Already on the list? Start onboarding →

What it handles

The calls that still wake you up.

Caretta focuses on the small set of operational work that scales with the size of your portfolio — the calls your existing automation still doesn't confidently handle.

Always-on guest messaging

Late-night guest messages stop being your problem.
A guest loses their key code at 11:40pm, asks about parking at 7:15am, or wants a late checkout over breakfast. Caretta triages every message as it lands and handles the routine ones in your tone of voice — across the channels you already use.

Exceptions & escalation

The exceptions your automation still punts on.
Overbookings, refunds above your threshold, a guest locked out on arrival, a regulator asking questions, the kind of thing the existing automation will not confidently handle. Caretta takes the first pass and brings you in only when a real decision is needed.

Operational coordination

Cleaner no-shows and vendor handoffs, sorted.
A cleaner doesn’t turn up at turnover, an HVAC tech is needed before tonight’s check-in, a lockbox battery dies mid-stay. Caretta coordinates the operational fix and keeps the guest, the vendor, and you in the loop — without you rebuilding the roster.

How it works

A layer above your existing tools.

Caretta isn't a dashboard you have to remember to open. It sits in the loop where your operations team — which today is just you — has been making the in-between calls.

  1. Step01

    Caretta monitors incoming issues.

    Every guest message, every operational alert, every availability change — watched continuously so a small problem doesn’t turn into a 9pm phone call.

  2. Step02

    Routine problems are handled automatically.

    Questions your FAQ already answers, simple date shifts, the same five maintenance requests you get every month — Caretta handles them in your voice, on your channels.

  3. Step03

    Important decisions are escalated and coordinated.

    Anything time-sensitive or judgement-heavy — a refund above your threshold, an overbooking, a regulator notice — gets surfaced to you with the context, and Caretta coordinates the next action.

Works with your existing stack

Not another PMS. Not a replacement.

Carettais a layer that sits above the property management, channel management, pricing, and messaging tools you already run. It doesn't try to replace them — it takes the in-between calls those tools still leave to a human.

  • Same PMS, same channel manager, same pricing tool — nothing to migrate.
  • Your existing automations and saved responses keep running underneath.
  • Caretta handles what those tools still can’t confidently — exceptions, escalations, vendor coordination.
Sits alongside tools like
Layered
Guestyproperty management
Hostawaychannel manager
PriceLabsdynamic pricing
Hospitableguest messaging

Stop managing the exceptions

Step out of the on-call rotation.

Join the small first cohort of self-managing hosts we're onboarding to early access. Drop your email and we'll come back with timing and what to expect during your first week with Caretta.

Start onboarding →